Privacy & Security

Your contact details are safe with us because:

We take the privacy of your details very seriously.

We will not sell, give away, or otherwise share your details with others.

When you order, we will require your name, address, email address and phone number. Without this information we will not be able to process your request or notify you of acceptance of your order.

The supplied phone number will only be used to contact you in the event of a query regarding your order. We may pass this information on to our couriers in case they need to contact you. Should you not wish for this to happen, please let us know.

When you register with us you can select whether you would like to receive our monthly email newsletter with special offers. You can subscribe or unsubscribe from our newsletter at any time under "Your Account" or be emailing info@silkwoodtraders.com.

Web Security Information

We make use of 'per-session' cookies to track customer progress within our site. Longer term cookies are only held on the customer's computer, and for the purpose of enabling login to areas of the site only available to registered users.

Where customer information is held in an online environment, it is held securely within an area protected by a robust and full SSL certificate operating a 128 bit encryption protocol. This SSL certificate is provided by SecureHost, a major provider of such facilities.

You can easily see when you are on a secure page by the "padlock" symbol in the bottom right-hand corner of the status bar of your browser or by looking at the URL in the address bar of your browser - standard pages start with "http" whereas secure pages start with "https".

Information For AOL Users

At Silkwood Traders we want all of our customers to have a positive shopping experience with us. So that you may progress through the site adding, and if required removing, items in your shopping basket and proceeding to checkout, we make use of per-session cookies. Once you have logged in, even if you move in and out of the secure area of the site, this cookie prevents you from being accidentally logged out.

Unfortunately, because of the unique way in which AOL operates, this can create problems for some people using AOL. If you are an AOL user and you find yourself unable to proceed to Checkout with the items you wish to purchase then please phone us on 01273 884587 (Monday to Friday from 9 am to 6 pm) with your order details.

We apologise for any inconvience AOL users may experience.