Delivery

Shipping

  • The cost of delivery is calculated for you when you shop on-line.
  • Goods are normally shipped within 24-48 hours. However delays may occur which are outside our control.
  • Please let us know if you require goods by a certain date as we can offer overnight courier service (within the UK only).
  • Products can be mailed worldwide. The cost of delivery will be calculated for you when you shop on-line except for deliveries to Australasia. Please contact us first for delivery costs to these locations.
  • There may be additional import charges which we cannot be held responsible for.
  • We endeavour to keep shipping costs low and to re-use resources. Your product may therefore be shipped in a secure, sturdy, clean cardboard box that may have had a prior life before being used to ship your Silkwood Traders lacquer goodies.

Returns

  • Silkwood Traders will offer a full refund or replacement of a faulty product.
  • Please contact Silkwood Traders before making a return to discuss the return and methods of shipping.
  • Once the return and the method of shipping has been confirmed by Silkwood Traders, Silkwood Traders will bear the cost of postage for the return of faulty goods.
  • We will exchange or refund non-faulty/unwanted products which are returned to us in saleable condition, within 7 days of receiving the goods.
  • The purchaser is responsible for the delivery cost of returning non-faulty or unwanted products.

Contact details

Silkwood Traders, 01736 600258, email: info@silkwoodtraders.com